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Unicenter ServicePlus Service Desk Multiple Vulnerabilities
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Secunia Advisory:
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SA9015
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Release Date:
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2003-06-13
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Popularity:
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7,361 views
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Critical:
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Moderately critical
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Impact:
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Exposure of sensitive information
System access
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Where:
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From local network
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Solution Status:
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Vendor Patch
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| Software: | CA Unicenter ServicePlus Service Desk 6.x
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Subscribe:
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Instant alerts on relevant vulnerabilities 
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Description:
Four different issues have been reported to affect Unicenter ServicePlus Service Desk.
1) It is possible to upload arbitrary files and possibly execute arbitrary commands on the system. The problem exists within "/scripts/file_upload.pl".
2) Normal helpdesk users can read arbitrary system files using the "templates" parameter in "pdmcgi.exe". The problem is that the "templates" parameter is not verified before it is used to open files. "pdmcgi.exe" usually runs with "SYSTEM" privileges.
3) It is possible to create and browse reports using "pdm_cgireport.exe" without authentication.
4) Normal users are able to see other users' requests by manipulating requests to "pdmcgi.exe".
Solution:
Apply patches:
Unicenter Service Desk 5.5:
http://support.ca.com/Download/patches/tngahd/helpdesk_55_sp2.html
Unicenter Service Desk 6.0:
http://support.ca.com/Download/patches/tngahd/helpdesk_60.html
Provided and/or discovered by:
Joao Gouveia
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Please note: The information that this Secunia Advisory is based on comes from a third party unless stated otherwise.
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